No, all you need is your email address. You can shop and track your order without being a member. You can then complete your membership whenever you want and speed up your future purchases with your registered address.

Click on the "Forgot My Password" link on our member login page and enter your e-mail address. We will send you an email to create a new password.

You can enter your e-mail address at the bottom of the site to be informed about new products, brands and special campaigns.

Shopping on our site is very easy.

1- Select category or brand from the top menu of our site or use the search bar to find a specific product.

2- Select the product you want to buy and click the 'Add to Cart' button. After adding all the products, you can continue to the payment pages.

3- Enter your e-mail address, delivery address, delivery method and finally your payment information. We will confirm the order and send you informative emails at each stage.

You can view the instant discount in your cart by entering the coupon code you have in the box labeled Coupon Code, which you can see on the payment page.

Yes, we can cancel or make changes before your order is delivered to cargo. Please contact us by e-mail at info@vitruta.com or via our contact line at 0212 259 20 10 between 09:00-17:00 on weekdays.

You can shop from our site with your VISA, Mastercard, AMEX credit cards or iyzico easy payment.

We do not have the option to pay at the door.

We work with iyzico, one of the leading companies, as payment infrastructure. Your credit card information is in no way kept on the servers of vitruta.com or the companies that serve it. In this way, all payment transactions are made between the bank and your computer/phone via the vitruta.com interface.

Definitely. We keep your customer information confidential in accordance with the Membership Agreement . It can only be disclosed when requested by official authorities and when we are obliged to make a disclosure in accordance with the mandatory legislation in force.

Shipping is free for your purchases of 1,000 TL or more from our website. For orders under 1,000 TL, the fixed fee is 49 TL.

We will deliver your order to shipping provider within 1 to 2 business days unless there is an adverse event. Then, the delivery time to your address generally varies between 1-3 business days, depending on the density at the cargo branches.

After your package is delivered to the shipping provider, your shipment tracking number will be sent to you via e-mail and SMS. You can track package movements on the cargo company's website.

We work with Yurtiçi Kargo, a company that delivers to the most points within Turkey's borders.

If you cannot be at your address on the day of arrival, your shipment will be delivered to the distribution office of the cargo company. Shipments that are not received from the distribution office within 3 business days are returned to us. We will try to reach you for the products returned to us, we can send them again. If we cannot reach you, the order will be canceled and the fee will be refunded as you paid.

When the cargo is delivered to you, if there is any crushing, deformation, wetness or anything that may damage the product, please open the parcel with the cargo officer and check the condition of your products. If you see any damage to the products, do not accept the products and ask the cargo officer to keep a report. The recorded products will be delivered to vitruta.com by the cargo company and the products will be exchanged by us.

Within 30 days from the delivery date, you can return products that have not been used, their labels have not been removed, their resaleability is intact, and their accessories are complete. Returns that do not comply with these conditions will not be accepted and will be sent back to you with payment.

You can start your return by clicking here.

Returns are completely free.

Here's what you need to do to start the return process:

1- Click here and enter your order details. The order number can be found in the order confirmation email.

2- Select the products, action to be taken, reasons.

3- Send the products to us or deliver them from one of our stores according to the instructions in the e-mail that will be sent to you at the end of the transaction confirmation.

You can select the Gift Certificate option on the return screen and use the gift certificate, which will be sent to you after the product check, on any product you want.

We recommend that you send the products in the original box they came in. However, if it is not possible, please find a suitable box or package so that it reaches us in good condition.

After the received returns are checked, we process your refund immediately. It may take up to 3-7 business days for it to be reflected on your statement, depending on your bank.

Products sold on Vitruta.com are also limited to the stocks reserved for Vitruta's physical stores. After the order is placed, store stocks are also checked. As an exception, if there is an error in the stock, the customer will be informed about the products that cannot be supplied because the stock is out of stock and the payment will be refunded.

To be notified when an out-of-stock product comes back into stock, you can click the 'Notify When It's Back in Stock' button on the product page and leave your e-mail address.

Your products will be carefully packaged and shipped in our own branded white boxes.

We apply the same price policy for all products. You can buy a product on Vitruta.com for the same price from Vitruta stores.